QuickBooks Connection Diagnostic Tool

The QuickBooks Connection Diagnostic Tool is developed to troubleshoot networking and multi-user errors that can occur when you open a company file. Errors diagnosed: H202, H505, or 6000 series errors. The QuickBooks Connection Diagnostic Tool works only with computers running Microsoft Windows Vista or XP with QuickBooks 2010, 2009, or 2008 or Enterprise Solutions 10.0, 9.0, or 8.0.

Download: http://support.quickbooks.intuit.com/support/networking/nettool.aspx

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How to use the tool:

Download and extract the QuickBooks Connection Diagnostic Tool, as explained on the Download the Tool tab. Double-click the QuickBooks Connection Diagnostic Tool icon to run the tool, and then complete the following troubleshooting steps.

1. Diagnose Connection tab

 

This tab lets you test the computer setup to ensure the company data file is accessible from a workstation, whether configured as single-user or multi-user. If permissions are not set correctly, or if firewalls or ports are blocked, errors can result.

 

2. Firewall Status

The Firewall Status area displays basic information about the firewall.

 

3. Test Connectivity

The Test Connectivity area lets you test your computer's connectivity.

 

To test your computer's connectivity:

1. Click the button next to the Company File field to locate your company file.

2. Linux systems only If the network setup is in Alternate mode, select the Change Hosting Server checkbox.
   
   Note: Before you run the connectivity test, all statuses appear as "Not Applicable" in Blue.

   

   
   After you run the test, the statuses appear in Green (no problem detected) or Red (problem detected).

3. Click the Test Connectivity button once to test all five statuses at the same time.

4. If the File Open Status appears in Red indicating that the test failed, the Advanced section will expand to display all areas that were checked. Click the What do these mean? link to learn more about the problem and what to do next. Note: You can also click the Interpreting the connectivity results link below to see the same information.

5. When you have fixed the appropriate statuses, run the tool again to see if there are any additional problems.

6. When the File Open Status: Successful message appears on the server, repeat steps 1 through 5 on each client computer that has QuickBooks installed.

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