QuickBooks Connection Diagnostic Tool
The QuickBooks Connection Diagnostic
Tool is developed to troubleshoot networking and multi-user errors
that can occur when you open a company file. Errors diagnosed:
H202, H505, or 6000 series errors. The QuickBooks Connection
Diagnostic Tool works only with computers running Microsoft Windows
Vista or XP with QuickBooks 2010, 2009, or 2008 or Enterprise
Solutions 10.0, 9.0, or 8.0.
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How to use the tool:
extract the QuickBooks Connection Diagnostic Tool, as explained on
the Download the Tool tab. Double-click the QuickBooks
Connection Diagnostic Tool icon to run the tool, and then
complete the following troubleshooting steps.
This tab lets you
test the computer setup to ensure the company data file is
accessible from a workstation, whether configured as single-user or
multi-user. If permissions are not set correctly, or if firewalls
or ports are blocked, errors can result.
Firewall Status area displays basic information
about the firewall.
Connectivity area lets you test your computer's connectivity.
To test your computer's
Click the button
next to the Company File field to locate your
Linux systems only If
the network setup is in Alternate mode, select the Change
Hosting Server checkbox.
Note: Before you run the connectivity test,
all statuses appear as "Not Applicable" in Blue.
After you run the test, the statuses appear in Green (no problem
detected) or Red (problem detected).
Test Connectivity button once to test all five
statuses at the same time.
If the File
Open Status appears in Red indicating that the test
failed, the Advanced section will expand to display all areas that
were checked. Click the What do these mean?
link to learn more about the problem and what to do next.
Note: You can also click the Interpreting the
connectivity results link below to see the same information.
When you have fixed
the appropriate statuses, run the tool again to see if there are
any additional problems.
When the File Open Status:
Successful message appears on the server,
repeat steps 1 through 5 on each client computer
that has QuickBooks installed.
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